Differences between A+ IT Technician (220-602), and A+ Remote Technician (220-603) exams

There are very few differences between A+ IT Tech and A+ Remote Tech exams. The former is aimed at technicians that are visiting the customer premises and attending to installation/up-gradation/repair of PC hardware and software. The later (Remote Tech) is aimed at technicians whose primary job is to help customers remotely. A remote tech normally will not visit customer premises. He will be sitting at one place and assisting the customer over phone, video, or PC in installing or repair of computers. Surprisingly, Notebooks and Portable Devices objective is not included in Remote Tech syllabus. Notable changes are given below:

In the objective Communications and Professionalism, no changes have been made.

Inference: A+ IT Technician exam consists of two additional exam objectives. A+ Remote Technician objectives are a subset of A+ IT Technician exam. It is likely that the preparation for A+ Remote Tech takes less time compared to A+ IT Tech.

Article by: Vijay

Note: The above are opinions of the author, and may be contacted at vijay at simulationexams dot com.
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